Is Generative AI Enhancing or Hindering Customer Experience?
One of the intelligence in practice is generative AI, a subcontext of intelligence that creates content for clients, mostly in customer service and marketing. It has claimed that there is a possibility to adapt the customer experience taking into consideration…
CRM: The Key to Creating a Positive Customer Experience
Technology has brought significant changes to the business environment. Customers now have better access to information and a wide range of products and services. As a result, today's customers are not just looking for a good product. They want a…